Your chauffeur will be at the airport to meet and greet you out of the arrivals hall to help with luggage and guide you to your car. He or she will be holding a board with your name on. Please check below where our drivers stand

London Heathrow (LHR) Meeting Points

Terminal Meeting point
T2 International As you exit on the left hand side rail.
T3 As you exit on the left hand side by Marks & Spencer’s.
T4 As you exit turn left the driver will be at the end of the barrier.
T5 Domestic As you exit at end of the barrier.
T5 International Dead centre in front of Costa Coffee.

Your chauffeur will be fully uniformed in a suit, shirt and tie.

Yes, all of our bookings must be arranged in advance

You will be provided with the name and mobile contact number on confirmation of your booking. If for some reason you cannot contact them, please call the office on: 01284 725336 or Mobile on: 07921933222

Your chauffeur will be monitoring your flight and will know the exact details when you land or if you are delayed

We offer one hour free of charge after your flight has landed and then £5.00 for each 15 minute section will be charged (£20 p/h waiting time). In general it usually takes 45 minutes from landing to reach the car

We understand that your schedule may change and therefore will only apply a cancellation fee if you cancel your reservation at late notice. Cancellations within 12 hours of the scheduled collection time require payment in full of the agreed hire rate

We apply additional charges on Christmas Day and New Year’s Day. Please speak to our team for more information

We can take bookings on the same day prior to travel, however we advise you book as far in advance as possible

We accept all major credit and debit cards (subject to 3% transaction fee) or direct internet/BACS payments

Our drivers do not accept cash payments. We will email you after your trip has been completed to finalise payment

All of our chauffeurs are:

* Licensed with St Edmundsbury Council
* Fully insured with public liability insurance
* Disclosure checked (formerly known as CRB check)